FAQs
Yes! Lab-grown diamonds have the same chemical, physical, and optical properties as mined diamonds. They are created under controlled conditions that replicate the natural diamond formation process.
Yes. Lab-grown diamonds will pass thermal and electrical conductivity tests just like mined diamonds.
Yes! Lab-grown diamonds do not contribute to unethical sourcing or conflict zones. They also have a smaller environmental footprint since they do not involve the large-scale excavation necessary for mining.
Yes we do! Customs and Shipping charges may apply to international orders. Learn More
We hope you love your Diyona jewelry as much as we do, but if for some reason you are not completely satisfied with your purchase, all items are eligible for a return or exchange within 30 days from the date of delivery. If you have any questions, email us at admin@diyona.com.
For the orders that are eligible for a return, your purchase must come back to us in its original condition, packaging and documentation (including certification, if certified). Please also include the return bill and return label with your order when preparing your package. Once we have received your return, our team of specialists will inspect it within 5 business days of receiving it and if approved, your refund will be issued within 5 days of approval via the method of payment used for the original purchase.
If for any reason your return shows signs of wear or has been engraved, altered, resized, or damaged in any way, we won’t be able to accept a return.
We provide a lifetime warranty that covers manufacturing defects. If you ever experience any issue, contact our support team to begin the repair or replacement process. Learn More
Yes. We offer custom design services for engagement rings, wedding bands, and other jewelry. Our design team can help you create a unique piece suited to your style and budget.
We offer a ring sizing guide on our website. You can also order a free ring sizer or visit a local jeweler to get professionally measured.
Yes. We partner with Klarna, Affirm, and Afterpay so you can split your purchases into installments!
You can reach us by phone, email, or live chat through our website. Our dedicated support team is here to assist with any questions or concerns.