Terms of service
Last Updated: April 11, 2026
NOTICE OF ARBITRATION PROVISIONS:
YOUR USE OF THE SERVICES IS SUBJECT TO BINDING BILATERAL ARBITRATION OF ANY DISPUTES WHICH MAY ARISE, INCLUDING THE MASS ARBITRATION SUPPLEMENTARY RULES (AS APPLICABLE), AS PROVIDED BELOW IN SECTION 18 AND IN THESE TERMS OF USE. PLEASE READ THE ARBITRATION PROVISIONS CAREFULLY AND DO NOT USE THE SERVICES IF YOU ARE UNWILLING TO ARBITRATE ANY DISPUTES YOU MAY HAVE WITH US AS PROVIDED BELOW.
These terms of use ("Terms of Use") apply to your access to, and use of, the services of Diyona ("Diyona," "us", "our" or "we"), including without limitation by visiting the Website available at https://diyona.com (the "Website"), purchasing products from us, or engaging in any other activity that links to these Terms of Use (collectively, the "Services"). These Terms of Use do not alter any other written agreement you may have with us that expressly governs its subject matter. If you are using the Services on behalf of an entity, you represent that you are authorized to accept these Terms of Use on its behalf.
1. ACCEPTANCE; SCOPE; CHANGES
By using the Services, you agree that you have read, understand, and fully agree to be legally bound by these Terms of Use, including our Privacy Policy (collectively, the "Terms"). If you do not agree to the Terms, do not use the Services.
We may change these Terms on a prospective basis and modify, add, or discontinue any aspect of the Services at our discretion. Your continued use or access of the Services following the posting of any changes to these Terms of Use constitutes your acceptance of such changes. To the extent that an arbitrator or court of applicable jurisdiction determines that applying any changes to these Terms of Use would render this an illusory or unenforceable contract, such changes shall be applicable on a prospective basis only.
These Terms and any policies posted on the Website constitute the entire agreement regarding the Services and supersede all prior communications.
2. PRIVACY POLICY
Your use of the Services is governed by our Privacy Policy, which is incorporated by reference. By using the Services, you agree to our collection and use of information as described in the Privacy Policy. For any conflicts between these Terms of Use and the Privacy Policy regarding dispute resolution, Section 18 of these Terms of Use shall govern.
3. ELIGIBILITY; CHILDREN'S PRIVACY
The Services are offered to users 18 years of age or older. By using the Services, you represent that you are at least the age of majority in your jurisdiction.
We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it. If you believe we have collected information from a child under 13, contact us at care@diyona.com with "Minor Data Collected Notification" in the subject line.
4. USER CONDUCT
You are responsible for your use of the Services and for any consequences thereof. You may not violate or attempt to violate the security of the Services. You agree not to:
• Access data or accounts without authorization
• Reverse engineer or exploit the Services
• Remove proprietary notices
• Harvest user information
• Upload malware
• Use automated scraping tools
• Impersonate others
• Violate any applicable law
5. USER CONTENT
By submitting User Content, you grant Diyona a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, use, reproduce, modify, adapt, publish, translate, create derivative works, distribute, and publicly display such User Content in connection with operating and promoting the Services.
You represent that you have all rights necessary to grant this license.
6. INTELLECTUAL PROPERTY; LIMITED LICENSE
Except as otherwise indicated, Diyona owns all right, title, and interest in and to the Services and the content made available through the Services, including Website design, logo, images, graphics, CADs, and data compilations.
Unauthorized use is prohibited.
Permission is granted to individual consumers to electronically copy and print portions solely for personal use.
7. COPYRIGHT NOTICES
If you believe material infringes your copyright, send notice to:
Include:
• Description of copyrighted work
• Location of material
• Good faith statement
• Your contact information
8. ORDERS; PRICING; SHIPPING; INTERNATIONAL
Order acceptance occurs only when confirmed by email. Diyona may refuse or cancel any order.
Prices are subject to change. We do not guarantee resale value.
All orders are shipped fully insured until marked delivered by the courier. Diyona's liability ends once marked delivered.
International customers are responsible for duties, VAT, and taxes.
9. PRODUCTION TIMELINES; CUSTOM ORDERS; RETURNS
Estimated timelines are not guaranteed.
Custom-designed items (fully custom, one-of-a-kind pieces created in collaboration with our design team) are final sale once ordered and cannot be cancelled or refunded. Made-to-order items (standard settings crafted when ordered) are eligible for return under our 30-day return policy.
Eligible non-custom items may be returned within 30 days in original condition with certificates and packaging.
10. CUSTOMER-PROVIDED MATERIALS; WARRANTY; REPAIRS
Customers providing their own stones assume full risk.
Settings using customer-provided diamonds are sold "as is" and do not qualify for warranty.
Resizing and repairs carry inherent risk.
11. PROMOTIONS
Promotions apply only during stated windows and cannot be applied retroactively.
Codes must be entered at checkout and are non-stackable.
If returned items cause spend to fall below promotional thresholds, promotion value may be deducted from refunds.
12. THIRD-PARTY WEBSITES
We are not responsible for third-party websites or tools linked through the Services.
13. DISCLAIMERS
PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. DIYONA DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
YOUR USE IS AT YOUR SOLE RISK.
14. EXCLUSION OF DAMAGES
DIYONA SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING FROM USE OF THE SERVICES.
15. LIMITATION OF LIABILITY
DIYONA'S AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE SIX MONTHS PRECEDING THE CLAIM.
Nothing limits liability where prohibited by law.
16. INDEMNIFICATION
You agree to indemnify and hold Diyona harmless from claims arising from your use of the Services or violation of these Terms.
17. FORCE MAJEURE
Diyona is not liable for delays caused by events beyond reasonable control including supply chain disruptions, tariffs, natural disasters, or courier delays.
18. BINDING ARBITRATION OF ALL DISPUTES
All disputes shall be resolved exclusively by binding arbitration administered by JAMS under its applicable rules.
Arbitration will take place in New York County, NY.
The arbitrator has exclusive authority to resolve disputes including validity and enforceability of arbitration provisions.
Batch arbitration procedures apply to 75 or more substantially similar claims.
19. TERMINATION
Diyona may suspend or terminate access for violations of these Terms.
20. GENERAL
These Terms are governed by the laws of the State of New York.
Any action not subject to arbitration shall be brought in courts located in New York County, NY.
Claims must be filed within one year to the maximum extent permitted by law.
21. CONTACT US
If you have questions regarding these Terms:
DIYONA
Email: care@diyona.com
