Free UPS Domestic & International Shipping

Diyona offers free UPS 2 Day shipping for all items shipped to United States addresses.   Signature is required for delivery of all items. Each item is either In-Stock or Made-to-Order. Check the product details page once you’ve configured your jewelry to determine the Estimated Shipping Date. Once your order is completed and ready for shipment, your jewelry will ship via UPS 2 Day for free. Expedited shipping options are available for all items at checkout. See below for details.

In-Stock Items:

• Some of our most popular items are In-Stock and ship within one (1) to four (4) business days.
• Once your order is ready to ship, it will ship via UPS 2 Day (U.S. addresses) or UPS International Economy (international addresses 2-5 days).
• Expedited delivery is available by choosing UPS Overnight® for an additional charge for U.S. orders. NOTE: processing your order may still take up to two (2) business days before your order ships.
• Once your order ships, an email confirmation with the UPS tracking number will be sent to you.

Made-to-Order Items:

• Most of our items are Made-to-Order and take approximately 15 business days to create and then ship to you.
• You will be provided an ESTIMATED Shipping Date. To find the Estimated Shipping Date, check the product page, shopping bag, checkout page, and your order receipt email. Most orders ship on or before the Estimated Shipping Date, while some orders may ship shortly after, depending on manufacturing times and quality control.
• Once your order is ready to ship, it will ship via UPS 2 Day (U.S. addresses) or UPS International Economy (international addresses 2-5 days).
• Expedited delivery is available by choosing UPS Priority Overnight for an additional charge for U.S. orders. NOTE: processing your order will still take up to 15 business days before your order ships.
• Once your order ships, an email confirmation with the UPS tracking number will be sent to you.
• Electing UPS Priority Overnight will not affect the time that it takes to create and process your jewelry order.

Shipping Policies:

• We require a signature for delivery of all orders.
• We will ship only to a physical home address or business address. We do not ship to P.O. Box addresses.
• Shipping addresses cannot be changed after an order is placed for security purposes.
• Once an order is placed, we are unable to re-direct the package to an alternate address for any reason.
• UPS will generally make three (3) attempts to deliver your package. After the third attempt, it will be held at a local UPS store for it to be picked up. Failure to pickup the package from the UPS store will result in the package being sent back to Diyona. We will contact you to determine next steps.
• Risk of loss and title of the item passes to you, the customer, upon delivery to you. In case of loss or damage in transit, shipments are fully insured and Diyona will be able to service a replacement, repair, or full refund. Whether a product is repairable or not is determined by Diyona's team of trained jewelers.
• We are not responsible for shipping delays due to inclement weather, carrier delays, incorrect address, or updated address information.

International Orders & Shipments:

Diyona is thrilled to announce that we now ship to the following countries:

• Australia
• Canada
• Denmark
• United Kingdom
• Germany
• Italy
• Spain
• Netherlands
• New Zealand
• Norway
• Saudi Arabia
• Sweden
• Qatar

Local Language and Currency:

To ensure our customers receive the best possible experience when shopping with us, our content is translated into local languages, and all pricing is converted into local currencies. To change the country, language, and currency, select the country from the flag icon in the upper right corner of our website.

All pricing on our international websites is only reflective of product price. Duties and Taxes for products are paid upon delivery by the customer. We are committed to keeping prices low for everyone. We offer returns for 30 days after an item is recieved.

At Diyona, we strive to provide exceptional service and pricing to all of our customers, no matter where they are located. We're excited to expand our shipping capabilities and offer our jewelry to even more customers around the world.