Shipping, Returns & Policies
Everything you need to know about your Diyona order, from delivery to our lifetime warranty.
Shipping
Ships in 1 Day
Our most popular items ship within 1 to 4 business days.
+ 2 Day deliveryShips in ~15 Days
Custom pieces take approximately 15 business days to handcraft.
+ 2 Day deliveryYour Estimated Shipping Date is shown on the product page, shopping bag, checkout, and your order confirmation email. Once your order ships, you'll receive a tracking number via email.
Shipping Methods
| Method | Destination | Transit | Cost |
|---|---|---|---|
| UPS 2 Day | United States | 2 days | Free |
| UPS Overnight | U.S. — In-Stock | 1 day | Calculated At Checkout |
| UPS Priority Overnight | U.S. — Made-to-Order | 1 day | Calculated At Checkout |
| UPS Int'l Economy | International | 2–5 days | Calculated At Checkout |
Delivery Details
Signature required. All deliveries require a signature. You may authorize a signature release or designate someone to sign on your behalf by contacting us before delivery.
Physical addresses only. We ship to home and business addresses. P.O. Boxes are not accepted.
Address changes. Shipping addresses cannot be changed or redirected after an order is placed for security purposes.
Missed deliveries. UPS will make 3 delivery attempts. After that, your package will be held at a local UPS store. If not picked up, it will be returned to Diyona and we'll contact you to arrange reshipment.
Insurance. All shipments are fully insured. If your order is lost or damaged in transit, we will arrange a replacement, repair, or full refund.
Delays. We are not responsible for delays due to weather, carrier issues, or incorrect address information.
Returns & Refunds
We want you to love your Diyona jewelry. If you're not completely satisfied, you may return eligible items within 30 days of receiving your order for a full refund to your original payment method.
What's Eligible
Items must not be broken or damaged by the customer. We do accept items that have been opened and worn — we understand you need to try on your jewelry to see if it's perfect.
How It Works
Get Your Label
We'll send a prepaid return label for U.S. orders.
Ship It Back
Pack securely and drop off at any UPS location.
Get Refunded
Refund processed within 5–7 business days.
Cancellations & Modifications
Changed your mind? Email care@diyona.com with your order number as soon as possible. The faster you reach out, the better chance we have of catching your order before it enters production.
Before Your Order Starts Processing
We'll cancel or modify your order right away and send a confirmation email once it's done. No hassle, no questions asked.
After Your Order Has Started Processing
Because we source diamonds and begin production quickly to meet your shipping estimate, cancellation may not be possible once your order enters our queue. We'll always try our best to accommodate — but we can't guarantee it.
If we're unable to cancel in time, your order will ship as scheduled and we'll send you a prepaid return label right away. You can return it under our 30-day return policy with zero hassle, and your refund will process as soon as we receive the item back.
Modifications
Need to change a ring size, engraving, or other detail? Reach out as quickly as possible and we'll do our best to accommodate changes before production begins. Please note that shipping addresses cannot be changed after an order is placed for security purposes.
Lifetime Warranty
Covered for Life
Every piece of Diyona jewelry is backed by our Lifetime Warranty against manufacturing defects. We stand proudly behind the quality of our diamonds and jewelry.
What's Covered
Defects in materials or workmanship
Loose or missing stones due to setting failure
Structural issues with the piece
Clasp or closure malfunctions
What's Not Covered
Damage from wear and tear, accidents, or misuse
Unauthorized repairs or modifications
Cosmetic changes like scratches or tarnishing
Loss or theft of the item
Filing a Warranty Claim
Email care@diyona.com with your order number and photos of the issue. Our team of trained jewelers will assess the item and determine the best resolution — whether that's a repair or replacement at no cost to you.
International Orders
We're proud to ship internationally via UPS International Economy (2–5 business days) to 13 countries. International shipping rates are calculated at checkout based on your destination.
Countries We Ship To
Duties & Taxes
All pricing on our international websites reflects the product price only. Import duties, taxes, and customs fees are the customer's responsibility and are collected upon delivery by your local carrier or customs authority. Amounts vary by country and order value — we recommend checking with your local customs office for estimates.
Language & Currency
Our site supports local languages and currencies. Select the flag icon in the upper right corner of our website to change your country, language, or currency.
International Returns
International customers enjoy the same 30-day return policy. Return shipping costs are the customer's responsibility. We recommend using a trackable shipping service. Refunds are processed within 5–7 business days of receiving the returned item.
Questions? We're Here to Help
Our team is available to assist with orders, returns, warranty claims, and anything else.
Email care@diyona.com
